Contact information

Get in Touch

If you have any questions regarding your orders, shipping, exchanges, or product queries, please reach out to our support team through the following channels:

  • Email Support: info@velaqi.com

  • Customer Care / WhatsApp: +91 9217801009 or +91 9289906181

  • Operational Hours: Monday to Saturday (10:00 AM – 6:00 PM IST)

Support Guidelines

  • For damaged, defective, or incorrect items, please ensure you include your Order Number along with a clear, uncut unboxing video and photographs within 48 hours of delivery.

  • For general inquiries, please allow up to 24 hours for our team to review and respond to your message.