Terms of service

OVERVIEW Welcome to Velaqi! The terms "we", "us" and "our" refer to Velaqi. Velaqi operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Velaqi is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You represent and warrant that all the information you provide in our stores is correct, current and complete.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our handcrafted candles. However, please note that colors or product appearance may differ due to device settings. As our products are artisanal, minor variations in finish are natural and shall not be deemed as defects. All descriptions of products are subject to change at any time without notice.

SECTION 3 - ORDERS Velaqi reserves the right to accept or decline your order for any reason at its discretion. Please review your order carefully before submitting, as Velaqi may be unable to accommodate cancellation requests after an order is accepted and handed over to our shipping partner. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. Posted prices do not include taxes, shipping, or handling charges unless stated. You agree to provide current, complete and accurate purchase and account information for all transactions.

SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays caused by shipping carriers (Shiprocket), customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY All content, including brands, text, images, and graphics, are owned by Velaqi and are protected by copyright and other intellectual property laws. You must not reproduce, distribute, or modify any material without our prior written consent.

SECTION 7 - PROHIBITED USES You may not access or use the Services for any unlawful or malicious purpose, to infringe upon our intellectual property rights, or to transmit false information. We reserve the right to terminate your access if you violate any part of these Terms.

SECTION 8 - USER SAFETY & CANDLE CARE Upon purchase, the user assumes all responsibility for the safe usage of the candle. Velaqi is not liable for any damage or injury resulting from the misuse of our products, failure to trim wicks, or leaving candles unattended.

SECTION 9 - ERRORS AND INACCURACIES Occasionally there may be information on our site that contains typographical errors or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 10 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Delhi, India.

SECTION 11 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website.

SECTION 12 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@velaqi.com.

Trading Name: Velaqi

Email: info@velaqi.com

Address: Sangam Vihar, Delhi, India

Phone: +91 9217801009